At Mateefy, Customer Satisfaction is Our Priority
We want you to love your beauty and care products from Mateefy. If, for any reason, you are not completely satisfied with your purchase, we are here to help.
Return Policy
- Eligibility: Our return policy lasts 60 days from the date of purchase. If 60 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.
- Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- Damaged Products: If your product arrives damaged, please contact us within 60 days of purchase for a full refund or exchange. Proof of damage (such as a photo) is required.
How to Initiate a Return
- Contact Us: Email our customer service team at [your email address] with your order number and details about the product you are returning.
- Send Your Item: Once your return is approved, you will receive instructions on where to send your product.
- Processing Time: After we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Refunds
- Full Refund: If your return is approved, you will receive a full refund to your original payment method.
- Partial Refunds: In some cases, only partial refunds are granted (if applicable):
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 60 days after delivery.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [your email address].
Shipping
- Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- Depending on your location: The time it may take for your exchanged product to reach you may vary.
Contact Us
If you have any questions about our return and refund policy, please contact us